One of the most overlooked aspects of running outbound campaigns with Answering Machine Detection (AMD) enabled, is training your agents...

Number swapping - the act of throwing away and deprovisioning "bad phone numbers" and provisioning new replacement phone numbers...

At outboundANI, we believe that the tuning of Answering Machine Detection is a fundamental tradeoff between...

In the world of outbound calling, there are fundamentally two main approaches to designing a dial cadence, or outreach strategy...

Jason sits down with friend and colleague David Mammano on The Gonzo Experience, discussing his career evolution in technology and call...

outboundANI's Slide Deck from Five9 CX Summit August 2023 - General Advice and Guidelines...

ANI's are constantly and continuously fluctuating and flowing between various degrees of "on" or "off"...throttling usage up and down...

Optimal dialing strategy is inseparable from media strategy...there is no silver bullet...

Many standard dialer dispositions are, today, wolves in sheep's clothing...interpret them wrong, and problems will follow...

It's remarkable that something as seemingly insignificant as the sort order of the spreadsheet or CSV file can make all the difference...

If your "No Answers" are regularly exceeding your "Answering Machines", we recommend strongly that you increase your dialing timeout to betw

At the end of the day, contact rate is a factor of data...

One of the worst things you can do to harm your campaign's contact rate, is to dial from unterminated ANI - meaning, placing outbound dials,

Not only do we recommend you register your phone numbers, but we recommend that you do it regularly. And consistently...

Outbound calling these days can be tricky. To maximize contact rates, here is how to think about your dialer's retry logic...

If there's anything worse than not making contact with prospects, it's making contact with prospects, and blowing it...

From a PURE contact rate and phone number hygiene perspective, there are many reasons why it is a good practice to leave voicemails...

The Multi-Faceted Problem Of Contact Rates, Episode 2 - There are no such things as "evil" phone numbers...there is ONLY "poor use"...

The Multi-Faceted Problem Of Contact Rates, Episode 1 - Prologue...

outboundANI's "Calendar View" is a great way to see day over day and week over week contact rates in one place...